PMI Member: $337.50 (use discount code PMI-SVC on the payment window - promotion code option to receive this price.)
Do you need a client-focused way of reimagining services and programs?
Design thinking provides a collaborative approach for deeply understanding service recipients’ needs. Organizations can use design thinking as a human-centered approach to transforming programs and services. Design thinking arose to provide human-centered solutions through a deep focus on user needs and empathy. Through this user focus, it provides a powerful method for transforming service delivery.
As organizations grapple with post-pandemic needs, they face new challenges in delivering essential services. Design thinking offers a structure for purposeful designing for the user. You can use it to help stakeholders imagine services from the perspective of the person who experiences the services.
In this hands-on course, we’ll give you foundational knowledge and skills to facilitate basic design thinking processes. We use a modified version of the Designing for Growth model. You'll use and experience key tools in the five-cycle process:
For each cycle, you’ll practice it with other participants. After the class, we provide you with a comprehensive set of practical templates for facilitating design thinking with groups.
Goals for Training
You’ll gain hands-on experience using design thinking to address an actual organizational challenge. By the conclusion of the session, you should:
During this fast-paced session, you’ll learn:
|Event Date||10-19-2021 9:00 am|
|Event End Date||10-19-2021 11:00 am|
|Individual Price||Member: $337.50/ Non-Member: $375|
|No. of Strategic PDUs||1|
|No. of Technical PDUs||2|
|No. of Leadership PDUs||1|