Calendar of Events

Registration link:

https://www.tickettailor.com/events/githensassociates/568121/r/pmi-sac

Cost:

PMI Member: $337.50   (use discount code PMI-SVC on the payment window - promotion code option to receive this price.)

Non-Member: $375

Do you need a client-focused way of reimagining services and programs? 

Design thinking provides a collaborative approach for deeply understanding service recipients’ needs. Organizations can use design thinking as a human-centered approach to transforming programs and services. Design thinking arose to provide human-centered solutions through a deep focus on user needs and empathy. Through this user focus, it provides a powerful method for transforming service delivery.

As organizations grapple with post-pandemic needs, they face new challenges in delivering essential services. Design thinking offers a structure for purposeful designing for the user. You can use it to help stakeholders imagine services from the perspective of the person who experiences the services. 

In this hands-on course, we’ll give you foundational knowledge and skills to facilitate basic design thinking processes.  We use a modified version of the Designing for Growth model. You'll use and experience key tools in the five-cycle process:

1. What Challenge?
   - Scope the Problem or Opportunity
2. What Is?
   - Research the Space
   - Empathize with Users
3. What If?
   - Brainstorm Solutions
   - Develop Concepts for Consideration
4. What Wows?
   - Test Assumptions
   - Prototype Rapidly
5. What Works?
   - Co-Create with Users
   - Launch a Learning Experiment

For each cycle, you’ll practice it with other participants. After the class, we provide you with a comprehensive set of practical templates for facilitating design thinking with groups.

Goals for Training

You’ll gain hands-on experience using design thinking to address an actual organizational challenge. By the conclusion of the session, you should:

1. Understand the fundamentals of design thinking and human-centered design
2. Complete an actual empathy-focused design process with a team of colleagues
3. Identify opportunities for using this process after the training

Agenda

During this fast-paced session, you’ll learn:

1. Why? Design Thinking
2. What? Guided Practice in Tackling a Real-life Design Challenge in a Team
   Using the five-cycle design thinking process.
3. How? To Continue Using It